Here are some quick tips to help you make sure you minimize the chance of missing that hidden gem. 

1. Create an environment to concentrate and review documents

Determine what to use, will it be online or comparing printed documents?  Some people still prefer that old-school method or they are receiving resumes en masse without any filtering or CRM assistance. 

2. Separate the Qualified from the Unqualified quickly

Do they meet the basic requirements? Relevant Skills, Experience, industry knowledge, and education.  Keywords are another useful way to help you.

3. Look for the Puffery and these Red Flags:

• Less than 2 years in any position - get ready to ask the reason if you decide to interview them.  

• Puffing - when a candidate has 8 or 9 accomplishments that they cite, this could be a sign that they are taking credit for things that happened within the company organically versus projects they actually led, directed, and saw through to completion.

• Attention to Detail - look for careless mistakes in spelling, grammar, and punctuation.  

• Gaps in the Resume - sometimes there is a valid reason, leave of absence to care for a parent, leaving to raise a family, etc…If a resume does not have Month, Year to Month, or Year the candidate could be hiding a gap space.  If they say they cannot remember the month and year that highlights another red flag. 

4. Create a Checklist or Comparison Worksheet | Matrix 

Once you’ve completed an initial screening of the candidates an easy way to focus the mind and compare potential candidates is to create a comparison of relevant screened candidates by putting the job requirements in a left column and listing the candidates across.  Most CRM or ATS systems are programmed to provide a compare resume feature. If you don’t have this available in your system or the ability to do it on screen then nothing focuses the mind like a simple checklist to compare finalists and get them in order. 

Here is an example of a simple format to use if your ATS does not have one:

5. Be detailed and focused but not too rigid. 

Resumes tell a story and occasionally a candidate comes along who is too busy to put a great resume together. The classic passive type of candidate is the hardest to reach, schedule, and maintain a connection with. My definition of a classic passive candidate is:  “a candidate who is looking but too busy in their current role to put together a great resume.”  They would rather let their results and their accomplishments speak for themselves.  I have personally had experience with the passive candidate submitting a one-pager or even a LinkedIn profile resume to our firm. In my early years as a talent scout, I learned not to dismiss candidates early on if they did not have a sparkling resume.   At first glance and on paper they may not look like a fit but ultimately they turned out to be the candidate that gets the role and will stay long term. Sometimes they will just hit a reply button and or send in a stock resume template or their LinkedIn profile because they are just too busy and dedicated to doing their current job versus finding a job.

It’s hard to find anyone that loves sifting through and reviewing a folder or pile of resumes.  However, keeping an open mind and having a patient and systematic approach may help you uncover that next great candidate. Sometimes hidden gems are uncovered by being patient and not dismissing them early on. 

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Bill O’Malley is President of Connector Team Recruiting a firm headquartered in Charlottesville, Virginia specializing in the Furniture | Appliance and Sleep verticals. Connector Team is a full-service Search Firm offering permanent placement recruiting and interim staffing solutions.

Feel free to contact Bill at bill@connectorteamrecruiting.com.

© 2022 Connector Team Recruiting

Here is a Resume Guide including some PRO Tips and ideas from a Recruiter’s desk. I have included some common mistakes we see with the goal of helping you avoid them!

In this article, we will highlight 5 areas to help you!

1. Resumes - Think like you are writing a news story 

2. Spelling Errors - Avoid dropping a cake on the kitchen floor.

3. Gaps in your Career History - How to address them

4. Common Urban Myth- The one-page Resume 

5. LinkedIn - Quick tip 

So, let’s dig in!

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1. Resumes should read like a great news story

Many opinions are out there on resume formats, the most important thing to realize is that most people reviewing your resume are busy, in fact, they are reading it fast and trying to understand if you are a fit for the job for which you are applying.  When Hiring authorities review your resume, they want to know at an executive level who you worked for, what was your title, and responsibilities and if is it a match to the position they are filling.

Did you know (depending on the expert opinions we have read) you have about 6-15 seconds for someone to form an impression of you when reviewing your documents?  Think about how you consume your own information today.  Then think about the person receiving your information: typically a CEO, President, and or a hiring authority including HR.  From my desk, these are some of the busiest people I know.

simple basics to keep in mind in the construction of a resume:

• Margins

  • We recommend using a fairly wide-margin layout. 

• Font Size 

  • We recommend using no less than #11 font size

• Font Type

  • Use one of these relevant Font types for Resume Construction 

  • Arial, Cambria, Calibri, Garamond, Helvetica, Sans Serif

    • Personally, I am not a big fan of using Times New Roman Font - I think it looks dated and too much like a template. It is used everywhere including in many templates. 

• Header

  • Name - All Caps bold

  • Full address is not required but at least put in the City, State you reside within

  • Phone | E-mail

  • LinkedIn profile - add a Link to your LinkedIn profile (this practice shows relevance).  

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Summary/Intro paragraph

(this should be targeted to the job title you are pursuing)

Skills table (optional)

(recommend keeping this to 3 lines by 4 columns max)

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Chronological Work History (in outline form)

• Company Name, dates (right justified) that means simply that each line finishes at the same distance from the right-hand edge of the page or column.

• Title (clear and relevant title - do not embellish) 

• Description of role - what is your responsibility and pyramid that you direct, size of facility, # of employees directly supervised.

• Bullets (2 to 3 max - reminder nobody wants to read your full job description!)

• Accomplishments: Use bullets and include measurable accomplishments - “increased sales by 10% or decreased non-sale inventory by 50%.

(Page 2 of Resume)

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Education 

For some skill jobs, you may wish to put this below the summary at the top of the resume, however, this should be tailored to jobs where education is highlighted and required, i.e., engineering, nursing etc. you get the idea. 

PRO TIP

Generally speaking, we believe Education should come at the end of a chronological resume with work history highlighted first.  There are some exceptions for highly skilled jobs in Technology, Engineering, Health Care, and some Higher Ed job categories.

If you worked during college highlight the work even if it was internships and working in a family business or for a family member. This will project to an employer, yes I was in school but look at what I did on summer break and or doing the school year.  Just make sure you highlight that it was an internship, however, still highlight the duties and responsibilities, and accomplishments. 

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Avoid the fluff

We included just one sample resume because there is a wealth of information out there including some great formats.  Avoid using templates that have columns and tables like the ones found in Microsoft Word and other programs.  They are hard to update and revise and do not look professional and give the appearance that you used a template. 

Specifics to avoid:

• Pictures

• Icons & other graphics

• Charts

• Column formats

So many people have opinions on resumes and so often they will say things like…you have to stand out and they say a good friend advised me to add graphics, pictures, and other information. From my point of view, this really adds nothing of value and is really what I call “just fluff.”  If you talk to decision-makers and resume marketing experts, they will tell you to focus on a great chronological history and convey a clear message. In fact, I have had CEOs and Hiring authorities tell me that they are put off when they see too many graphics and buzz words and it sends them the wrong message.

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2. Spelling & Grammatical Errors

Nothing can get a candidate the wrong kind of unwanted scrutinies like misspelling words or grammatical errors. I wish I could say that the majority of resumes coming in are 100% in terms of spelling and grammar. The sad reality is that I continue to see so many obvious errors and overall poor construction.  We will touch on the construct of the resume later in this article. 

 The #1 word that I see misspelled is “Manager” typically misspelled as MANGER.  The reason this word is easily not corrected when the resume is constructed is obvious, the misspelling is also a word and is not caught in typical spell checking. I  see so many careless punctuation errors as well and at every level, entry to C-level. 

It has been a long time since most of us left college and English and writing classes behind. So why not use all that technology to get a much-needed assist and try to avoid devastating unforced errors?

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3. How to address gaps in your career history

Ok so you have had some unfortunate job turnover and you keep going into interviews and getting clobbered by the career history review.  Oh, and most of it may not be your fault, you chose some bad places to work, some were toxic, some went out of business or life got in the way and you had to move.  

Do not panic, but it is time to address it.

PRO TIP

1. Stick with your next choice company for a minimum of two years. Hold your nose and do whatever you have to do to stay the course and get your career history back on track.

2. It is always always a good idea to find a job when you have a job, walking away will eventually catch up to you.  You will find this out the hard way when you are applying for a most admired company and wondering why they chose another candidate who is employed for the role.

From my point of view  - I have seen the parentheses format work effectively to convey to a prospective employer or the resume the specifics regarding why there is a gap in your resume.

• (Sabbatical - care for aging relative) or (sick spouse) 

• (100% voluntary)

• (Reduction in Force) 

• (Company ceased operations)

• (Company Chapter 11) 

 Avoid any reference to using the words toxic company or quit other or anything that could be construed as a negative.  

You can expect if you use reduction in force (RIF) that you will be asked how extensive the layoffs were and whether you were offered severance or another job in another area or state. 

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4. Dispelling a common urban myth  

You were told when you graduated from college by your academic advisor, a professional staff or a faculty member at college that employers want to see a concise one-page resume and that you absolutely must highlight your education at the top.

When I ask some postgraduate students of 5-10 even 15 years why they still have a one-page resume, they usually state something like “it’s because they are following outdated guidance from what they were told in college”.

From my point of view, a one-page resume only works right after college.  As soon as you have meaningful employment and work history should become a 2-page document for the remainder of your career.

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PRO TIP

Invest in a professional resume writer

If you are applying for jobs over $100K make sure to have a professional resume writer assist you in crafting a document that markets your abilities and accomplishments and tells that story. The investment of a few hundred dollars for a top Resume Writing Service (marketing professional) is well worth the total dollars you will spend.  When done correctly you will get multiple copies in different formats, and this can be a living document that can move with you and be adjusted as your career progresses.

As recruitment professionals we can give advice when we see an opportunity for improvement, however, it is not considered ethical to change or enhance resume documents as an executive search professional. 

When I see a poorly constructed resume, typically I’ll hear something like this from the executive…”I just did not have time to focus on the resume”.  

Keep in mind that a resume writer will help you organize your time through a series of appointments on this topic..  When done right they will keep you on track and listen to you and they will do most of the work and heavy lifting. Your investment will be the appointment time and thinking back and highlighting your career and accomplishments.  

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5. A quick tip for LinkedIn

This comes directly from the LinkedIn Talent Blog and we agree 100% with their findings.  If your resume service or writer does not include reviewing your LinkedIn profile and helping you to make it match…from my POV…find a new resume writer.

Ensure your work history on your resumé mirrors your work history on your LinkedIn profile. Avoid RED FLAGS - If these don’t match up, it's a red flag. So make sure they do.

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STORYTIME

My Rookie Error

Early in my recruiting career, I sent over some resumes that I did not personally check over carefully enough with the candidate. They looked fine overall but with further review and scrutiny, there were a number of typical mistakes. Many hiring authorities and CEOs frown upon any candidate that cannot construct a proper resume. 

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PRO TIP 

Technology is your friend

Microsoft Word has an underutilized feature that can make a world of difference in correcting obvious errors. We recommend using the REVIEW section that comes with all current versions of MS WORD.  Many people also do not know about the AI read-aloud feature added that really will allow you to sit back and listen to the document being read by the computer.  You can stop and make changes as you discover any obvious errors.  The Editor feature for Grammar and spell check has really been improved and takes away the guesswork. 

Step #1 

Just use the Review section at the top of your Resume in a WORD document and have the Editor feature correct Grammar and Spelling errors until the document grades out at 100%.  

Step 2  

Using the same Review pane select the Read Aloud feature where a pleasant but robotic voice will read back your document to you.  You will be surprised at how much more effective you can communicate with a little help from an Artificial Intelligence friend.

For e-mail and all your writing including in other platforms such as Google docs, we recommend using the GRAMMARLY APP FREE VERSION - It is a great tool, and it works in the background to make suggestions.

Grammarly: https://www.grammarly.com/ (free version)

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Click here to download the full sample resume:

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Bill O’Malley is President of Connector Team Recruiting a firm headquartered in Charlottesville, Virginia specializing in the Furniture | Appliance and Sleep verticals. Connector Team is a full-service Search Firm offering permanent placement recruiting and interim staffing solutions.

Feel free to contact Bill at bill@connectorteamrecruiting.com.

© 2022 Connector Team Recruiting

Today’s environment has created a game-changing challenge to companies large and small within the Furniture industry. The rapid onset of social distancing and store closings has created the need to effectively communicate remotely. Forward thinking companies of all sizes have realized that there was a need to communicate with employees and also to interview key hires.

3 ways to effectively use video platforms to communicate during the shutdown:

Remote Team Communication Platform – Daily touch bases for those that are working supporting vital functions and handling customer facing or supply chain issues.

Employee Communication Platform - Many experts have recommended weekly or bi-weekly touch bases just to keep everyone informed and up to date.  It also provides a platform to answer questions and keep rumors from circulating. Involve HR on the call along with key Executives of the company.  This is a great way to show you care. 

Virtual interviewing - Companies were abruptly shut down and many were in the middle of conducting hiring to fill key roles including time sensitive positions. 

There are abundant options in the mix when searching for a platform. Here are just a few of the popular options; Zoom Video, Go To Meeting, Web Ex, JOIN ME, RingCentral Meetings, Microsoft Teams etc… and the list goes on.  I like to stay with a month to month service that allows at a minimum 100 attendees. Keep in mind - you don’t have to have people sharing their cameras, this can be setup to be like a webinar with questions via chat or having a moderator assist and unmute microphones for a more personal experience.  

Today my primary goal is to provide information on how to use these platforms to conduct remote interviewing.  

QUICK TIPS FOR CONDUCTING YOUR REMOTE INTERVIEW 

TIP #1 

Do a trial run a day or two before you interview. Set up and test the camera and sound you will use for the actual interview. Make your surroundings clean and neat.

TIP #2 

The focus is on eye-contact with the candidate. Look at the camera with lean-forward body language and engage.

TIP #3 

You know the drill, behavioral based questions, careful listening, smart follow-up questions, and strategic use of silence to encourage candidate engagement.

So those are some of the quick tips, here is a list of other items that can impact the outcome of a Video Interview.  

VIDEO CONFERENCING INTERVIEW BASICS

Interviews conducted via video conferencing require a unique type of preparation in order for success. Consider and apply the points below. These apply to both the applicant and the hiring authority since many of these are being completed from remote offices or home offices during this period. 

DRESS 

• Dress professionally – from head to toes.  You may have to move in front of the camera

• Avoid clothing with patterns - solids work best

ENVIRONMENT 

• Turn off radio/TV /cell phone, etc.  Even white noise from fans, zen-like waterfalls, loud air conditioners, space heaters, dehumidifiers etc. can be distracting

• Put pets away, close the door, and make sure roommates, family members etc. are aware of the importance of a quiet environment

•  Consider putting a note on the door to prevent delivery people or visitors from ringing the doorbell which may trigger pet noise or background sounds

•  If possible, set up your computer in a room in which you’re least likely to hear outdoor noise – from trucks, children, etc.

• Create a neutral background/wall with minimal visual distractions.  Keep pictures/equipment to a minimum.

• Preview your appearance and background on screen before connecting with the conference call  - you should be the focus of the video – not the scenery behind you.

•  Create optimal lighting. Turn on lights in the room and/or close window blinds to avoid harsh glares and shadows on your face.

• Do not eat, drink or chew gum.  If you must take a sip of liquid, drink water – not carbonated beverages.  Verbally pardon your pause, sip, then put the drink safely aside

TECHNOLOGY

• Test your microphone sound level and video well in advance of the actual meeting, then again 15 minutes before the call

• Adjust the focus of the camera.   Most cameras have the capability to fine tune the crispness of the video.  It's best to have a friend “connect” with you via webcam to tell you how you appear as you adjust the settings

• Close ALL other programs not necessary for the call – email, instant messaging, office products such as Word or Excel, and close internet browser windows.  Not only are these a potential distraction, but they could also affect your connection quality.

• If possible, hardwire your computer vs. using wireless.  If you do use wireless, try to be as close to your router as possible for the strongest connectivity.

• Sometimes firewalls can impact your connection/speed.   It may be helpful to temporarily disconnect from VPN or firewalls for the call

•  Look at the camera, not at the screen when you are talking.  You would never look at yourself in a mirror if you were interviewing in person – so think of the camera as the interviewer’s eyes and look into it/them

• Adjust your chair so the camera is at eye level – don’t look down at the camera

• If you wear glasses, ensure you are not picking up glare; remove the glasses or wear contacts if either are feasible options

MOVEMENT 

•  Be careful with too much movement -  heavy movement further accentuates video choppiness.   If you communicate with heavy gestures - be careful! Clasp your hands in your lap or hold on to a piece of paper. Keep it under control.

• For either party including the candidate or client, walking with a mobile device and conducting a video call is extremely distracting and some would say annoying.  If you have to move, pause and take a short break, either party will understand if there is a potential disruption or distraction that needs to be addressed.

GENERAL 

• Login 10-15 minutes before the call in case you have technical problems and/or to ensure you are ready when the interviewer begins.  Go to Meeting and Zoom both offer test links.

•  PRACTICE!   If you are a candidate - find someone that will practice with you using the same video technology you will be using during the interview, if possible.  That person should point out background & environmental distractions, and give you honest feedback on your appearance including: where you are positioned on the screen, annoying movements, sound levels, etc.

•  Consider recording yourself on a site such as youTube.com so you can see yourself and make adjustments. 

• Be prepared for the types of questions you are likely to be asked, again this holds true for the Client as well as the candidate. 

•  At the conclusion of a call, be sure the call is fully disconnected before you ‘relax.’  You’re still on camera until the session truly ends

Recently our team has been giving our clients the ability for us to to allow us to host a virtual interview for them during this shutdown. We provide the Virtual host platform so that the client and the candidate can connect using ZOOM our web based interview and meeting platform.  

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Bill O’Malley is President of Connector Team Recruiting a firm headquartered in Charlottesville, Virginia specializing in the Furniture | Appliance and Sleep verticals. Connector Team is an affiliate office of MRINETWORK, Philadelphia, PA.  Connector Team is a full service Search Firm offering permanent placement recruiting and contract staffing solutions.

To reach Bill feel free to contact him at bill@connectorteamrecruiting.com

Reference: MRI Learning and Talent Development and Marketing some related content